Shipping & Return Policy

At Skin Laundry, we are committed to helping you achieve cleaner, clearer, brighter skin.Skin Laundry gladly accepts returns of products purchased at any Skin Laundry clinic or our online store (www.skinlaundry.com) for a full refund within 30 days of original purchase.

Please note that Skin Laundry gift cards may not be returned and should be treated like cash. They cannot be replaced if lost or stolen, but they never expire. They cannot be redeemed for cash unless required by law.

Receive Free Ground Shipping on orders $50 and more.  Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. To qualify for Free Shipping the sale and full price merchandise in your order must total $50 or more. Sales tax is not counted towards the merchandise subtotal.

There are two easy ways to return *online* orders to Skin Laundry:

1. By mail: Completely fill out the Returns Form that came in your package and ship the form and item(s) back to us using a carrier of your choice. Be sure to include your order number, name, email address, mailing address and phone number in case we need to contact you. We recommend using an insured and traceable delivery method. Skin Laundry is not responsible for any returns lost in transit. Please send your returns to:

Skin Laundry Returns
1537 Pontius Ave
Los Angeles Ca 90025

Returns sent to us by mail by the original purchaser will be refunded to the original method of payment. We regret that we are unable to refund your shipping fees unless the return was due to a mistake on our part. If you received the item(s) as a gift and do not want the refund to go to the original purchaser, please indicate this on the Returns Form. In that case, we will issue a Skin Laundry gift card for the appropriate refund amount.

Returns that are either (a) not accompanied by the original order details or (b) received more than 30 days after the purchase date will be exchanged for a Skin Laundry gift card in the amount of the original purchase price.

2. To a Skin Laundry clinic: Bring your return to any Skin Laundry clinic along with a receipt showing the price paid for the product (e.g., a print-out of the email order confirmation). A refund will be submitted on the original method of payment within two business days by the Skin Laundry headquarters office. Alternatively you may exchange the product for any product of the same value or request store credit in the form of a Skin Laundry gift card. 

There are two easy ways to return *store-purchased* orders to Skin Laundry:

1. To the original purchase location: Bring your return along with the cash register receipt and a refund will be issued to the original method of payment (e.g., on the same card used to pay for the item(s)). Alternatively you may exchange the product for any product of the same value or request store credit in the form of a Skin Laundry gift card.

2. To a different Skin Laundry location: Bring your return along with the cash register receipt. A refund will be submitted on the original method of payment within two business days by the Skin Laundry headquarters office. Alternatively you may exchange the product for any product of the same value or request store credit in the form of a Skin Laundry gift card.

Any returns made to a Skin Laundry clinic that are either (a) not accompanied by the original order receipt or (b) made more than 30 days after the purchase date will be exchanged for store credit in the amount of the original purchase price.